Refund Policy

1. Service Quality and Warranty

All repair work is performed following California BAR standards. Repairs are guaranteed to be free from defects in workmanship for a minimum of 90 days or 3,000 miles, whichever occurs first, unless otherwise noted on your invoice. Parts warranties are subject to the manufacturer’s written terms. If a defect arises within the warranty period, the customer must return the vehicle to It's Here! LLC for inspection and possible correction at no charge.

2. Refund Eligibility

Refunds may be issued only under the following conditions:

• A written request is submitted within 7 business days of service completion.

• The issue is verified by re‑inspection to be directly related to the service performed.

• No further damage was caused by customer use or third‑party repair attempts.
  If eligible, refunds will be issued by the same method of payment within 10 business days after inspection.

3. Non‑Refundable Services

Refunds are not available for:

• Diagnostic time or testing labor once performed.

• Parts ordered or customized for your vehicle that cannot be returned to suppliers.

• Repairs performed at customer request contrary to technician recommendations.

In most cases, issues qualifying under warranty will be resolved through repair or replacement rather than monetary refund, per BAR policy.

4. Compliance with California BAR Regulations

As required under the California Code of Regulations (CCR) Title 16, Division 33, It's Here! LLC:

• Provides a written estimate before performing any work.

• Requests customer authorization for all additional labor or parts before proceeding.

• Clearly identifies replaced parts and offers the return of old parts upon customer request.

• Discloses use of any sublet repairs and provides documentation of those services.

• Maintains accurate records of all repair orders and invoices for a minimum of three years.

5. Consumer Rights

Under California Business and Professions Code Section 9884.9, customers are entitled to a written estimate and the option to approve or decline additional work. If you believe a violation of these rights has occurred, you may contact the California Bureau of Automotive Repair at:

Bureau of Automotive Repair
10949 North Mather Boulevard
Rancho Cordova, CA 95670
Phone: (800) 952‑5210
Website: www.bar.ca.gov

6. Liability and Vehicle Storage

Liability for any service or repair is limited to the amount paid by the customer for that service. It's Here! LLC is not responsible for incidental or consequential damages, including loss of income, inconvenience, or towing fees.
Vehicles must be picked up within 72 hours after notification of completion. Storage fees may apply thereafter. The shop is not responsible for personal belongings left inside vehicles or for theft or damage beyond what is required by law.